CASA of the Fox Cities is committed to providing you with quality service.  If you are not satisfied with the services provided, or if you wish to make a complaint, we ask that you follow these guidelines.

Try to resolve the issue with the staff person, giving specific information about your complaint.  If this is not possible, or if the issue is not resolved, please contact the Executive Director of CASA of the Fox Cities.  Your complaint may be made in person, in writing, or by phone at 920.257.4733.

It may be necessary to request a meeting with you and it may be necessary to seek additional information from a staff person.  The Executive Director will respond to your concern within three business days.

If you are not satisfied with the response you receive from the Executive Director, you may express your concerns in a letter or email to the Chair of the Board of Directors.  Your letter should be sent to CASA of the Fox Cities, PO Box 2282, Appleton, WI 54912.  Email Communication should be addressed to  boardchair@casafc.org – This email will be forwarded directly to the Board Chair’s personal email and is not monitored by any staff at CASA of the Fox Cities.

Again, it may be necessary to request a meeting with you.  The Board Chair will give you a final response within 15 business days.

If you believe you have been treated differently because of age, race, ethnicity, national origin (ancestry), color, religion (creed), gender. Gender expression, sexual orientation, disability, or physical challenge you may file a discrimination complaint with the following agencies:

Wisconsin Department of Justice
Office of Crime Victim Services
P.O. Box 7951
Madison, WI  53707-7951

Wisconsin Department of Justice
Contract Compliance Officer
P.O. Box 7857
Madison, WI  53707-7857                             

Office for Civil Rights
Office of Justice Programs
U.S. Department of Justice
810 7th Street, NW
Washington, DC 20531